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Posts Tagged ‘kindness’

Image credit: Lora Bates

Image credit: Lora Bates

I bought my new phone just after my husband bought his. Kevin couldn’t wait to get his new phone set up. Mine sat on the counter in its crisp little box for months. Why bother? My old phone worked fine.

Finally, I decided to contact Telus and have my new phone set up. I used my husband’s phone to make the call.

I’m not sure if I can write out the following events and have it make any sense at all. I went through hours of frustration when the agent switched my husband’s number instead of mine to the new phone . . . the call dropped . . . I called back on my phone and was put on hold . . .  I totally confused another agent when I tried to fill him in on what happened . . . he put Kevin’s number back on his phone and discovered that they’d wrecked the SIM card by putting Kevin’s number on it . . . now I had to go buy another SIM card.

Argh. Sigh. Groan.

The Telus agent offered to put a $15 credit on my account and apologized for their mess up.

“I’m sorry if I sounded irritated. I know this wasn’t your fault,” I told the agent at the end of our long conversation.

“You have every right to be frustrated. I’d be pretty irritated too.”

“Well, thanks for your help.”

I set the phone down and rested my head in my hands. Why did I buy a new phone anyway?

We drove into town to buy a new SIM card . . . the store was closed. The next day, when I finally got the stupid, puny little card—it was almost $2 more than Telus had given me to buy it. “Just let it go Rachel,” I told myself.

Thankfully, the transfer went smoothly this time. “Are you sure it’s my number?” I asked the agent for the second time. She was patient with me.

Whenever I feel like freaking on someone in customer service, I’m reminded of my years as a waitress. If someone is angry because the food is too cold or it takes too long or doesn’t meet expectations—they take it out on the waitress. Not fun.

I few years after I’d quit waitressing, and while we still lived on Cortes Island, Kevin and I were grocery shopping. Our town trips were always stressful and rushed with ferries to catch. We stood in the lineup as the cashier moved with the rapidity of a frozen sloth.

“Would you like your milk in bags?”

“No, it’s fine!” I replied, snatching the milk jug from her hands and packing it into the cart.

Later, as we sat on the ferry and watched the trees slide away, Kevin turned to me. “I was shocked when you snapped at the cashier. You more than most, know how hard it is to deal with angry customers.”

I nodded. An image of the woman’s hurt expression flashed in my mind. “You’re right.”

I’m glad Kevin said something to me that day. It doesn’t matter if Telus cost me hours of time and $1.81 in cash—I’m still responsible to treat others with respect and to apologize when I fall short.

This is even more important to me now that my daughters both serve at Tim Hortons and try to meet even the rude customers with a genuine smile. Everyone makes mistakes from time to time and kindness doesn’t cost us anything.

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The Cookie Thief

I came across this poem recently and it made me both chuckle and squirm. Enjoy!

The Cookie Thief
by Valerie Cox

A woman was waiting at an airport one night,
With several long hours before her flight.
She hunted for a book in the airport shop,
Bought a bag of cookies and found a place to drop.

She was engrossed in her book but happened to see,
That the man sitting beside her, as bold as could be.
Grabbed a cookie or two from the bag in between,
Which she tried to ignore to avoid a scene.

So she munched the cookies and watched the clock,
As the gutsy cookie thief diminished her stock.
She was getting more irritated as the minutes ticked by,
Thinking, “If I wasn’t so nice, I would blacken his eye.”

With each cookie she took, he took one too,
When only one was left, she wondered what he would do.
With a smile on his face, and a nervous laugh,
He took the last cookie and broke it in half.

He offered her half, as he ate the other,
She snatched it from him and thought… oooh, brother.
This guy has some nerve and he’s also rude,
Why he didn’t even show any gratitude!

She had never known when she had been so galled,
And sighed with relief when her flight was called.
She gathered her belongings and headed to the gate,
Refusing to look back at the thieving ingrate.

She boarded the plane, and sank in her seat,
Then she sought her book, which was almost complete.
As she reached in her baggage, she gasped with surprise,
There was her bag of cookies, in front of her eyes.

If mine are here, she moaned in despair,
The others were his, and he tried to share.
Too late to apologize, she realized with grief,
That she was the rude one, the ingrate, the thief.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Isn’t it all to easy to suspect the worst in people? I’m asking God to grow me in the areas of compassion, empathy and love.

“Do nothing out of selfish ambition or vain conceit. Rather, in humility value others above yourselves, not looking to your own interests but each of you to the interests of the others.” Philippians 2:3-4

Blessings!

~Rachel

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One thing that I am really ashamed of as a mother, are those seasons where I got into the habit of yelling at my children. It was so sad. I would see them retreating behind a shell. I would try to do better. I would fail again. There is nothing so disheartening as failure, especially failure in something so important.

My own efforts to overcome yelling failed. But do you know what worked? Regular time with God. When I am spending time reading God’s Word and praying every day, I find myself turning to God in times of frustration instead of being ruled by impatience.

The goal is high, impossibly high. I can become exhausted when I focus on how far I fall short of the Proverbs 31 woman who:

Opens her mouth with wisdom,
And on her tongue is the law of kindness.
(Prov 31:26)

I can become discouraged when I think of my shortcomings compared to the incorruptible beauty of a gentle and quiet spirit, which is very precious in the sight of God. (1 Peter 3:4) But when I focus on God He reminds me that nothing is impossible for Him, that He is doing a work in me and that:

I can do all things through Christ
who strengthens me!
(Phil 4:13)

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